FREIGHT PROGRAM

Tar-mak USA offers competitive pallet shipping rates for your orders, with flat pallet pricing available to many states.
Please contact our office for more information on business-to-business shipments. We are also happy to provide quotes for residential deliveries and deliveries requiring additional services. By working with multiple freight brokers, we ensure the most efficient shipping options and competitive pricing for every order.

RETURN POLICY

* All returns must be approved by Tar-mak USA, Inc. with a return authorization number.
* The order has to be returned within 14 calendar days of the receipt of your order.
* A 20% (of total sale amount) re-stocking fee will be assessed on all authorized returns or cancellation of an order.
* All return shipments must be accompanied by a return authorization number.
* All incoming shipments not accompanied by a return authorization number will be rejected and will be returned at the sender’s expense.
* All returned products must be in original condition to qualify for credit.
* No cancellations, refunds, or exchange on special order items.
* Any claims must be made within 2 days after receiving the merchandise.
* Tar-mak USA, Inc. reserves the right to cancel any order that has not been paid and picked up after 14 days of the receipt of the order.
* All return inquiries have to be sent to orders@tarmakusa.com

SAMPLE POLICY

* Tar-mak USA applies a 50 percent discount off the price list for the full size samples of tiles and mosaics.
* Waterjet and Maze collection mosaic samples are offered at list price.
* Any sample order requesting more than “one piece” of field tile samples (12″x24″ & 18″x18″) will be shipped on a pallet.
* Unless it stated differently on the purchase order, Tar-mak USA may ship these field tile samples in two or four cut pieces for a safer delivery.
* 24″x24″ field tile samples can only be shipped on a pallet.

For the following samples, Tar-mak USA charges the customer only for freight.
* Up to four pieces of 3″x6″ and 4″x4″ stones
* 6″ samples of window sills
* One of each mouldings
* Swatches of mosaics

RECEIVING AND INSPECTING FREIGHT SHIPMENTS

As the receiver, your signature on a delivering carrier’s freight Bill of Lading (BOL) constitutes acceptance of the merchandise “as is” and in good order. If you do not inspect before signing you are, for all practical purposes, waiving “our” mutual right to collect on a damage claim no matter if the damage is visible or “concealed”. Once you sign, the goods and responsibility is yours.

– Damage
Prior to signing and dating the Bill of Lading (BOL), clearly note in the presence of the driver that the shipment is damaged – DO NOT NOTE “SUBJECT TO INSPECTION.” Take clear pictures of the damaged item(s), as carriers will require them to be filed with the claim, and be sure to keep the packing material for inspection by the carrier. The more you document, the quicker and more successful your (our) claims resolution will be.

– Shortage
Prior to signing and dating the Bill of Lading (BOL), clearly note that the shipment is short,
including the exact number or amount if possible. Again, DO NOT NOTE “SUBJECT TO INSPECTION.”

LIABILITY

* Quarried natural stone is prone to variations in color, veining, pattern and texture. Those differences in natural stone should be considered as the charm and the beauty of the material, and not as material flaws.

* The actual natural stone delivered may vary from the picture shown on our web sites. In addition, any natural stone ordered at a later date is not guaranteed to match the original natural stone.

* It is recommended that you should request both photos of current lot and customer approval samples which are subject to our sample policy.