FAQ

Yes,

* Tar-mak USA applies a 50 percent discount off the price list for the full size samples of tiles and mosaics.
* Waterjet and Maze collection mosaic samples are offered at list price.
* Any sample order requesting more than “one piece” of field tile samples (12″x24″ & 18″x18″) will be shipped on a pallet.
* Unless it stated differently on the purchase order, Tar-mak USA may ship these field tile samples in two or four cut pieces for a safer delivery.
* 24″x24″ field tile samples can only be shipped on a pallet.

For the following samples, Tar-mak USA charges the customer only for freight.
* Up to four pieces of 3″x6″ and 4″x4″ stones
* 6″ samples of window sills
* One of each mouldings
* Swatches of mosaics

We pick samples from the batches we have in stock to ensure that they represent the actual product you will get if you place an order. However, please note that samples are supposed to be a good representation of the actual product, especially in finish and density of the material. Natural stone varies in color and veining from piece to piece. The naturally occurring variations contribute to its distinctive appeal. We recommend that you refer to the pictures on our web site to get a better sense for the range of variation in colors and patterns. You can always ask for range photos to be emailed to you as well.

Prior to signing and dating the Bill of Lading (BOL), clearly note in the presence of the driver that the shipment is damaged – DO NOT NOTE “SUBJECT TO INSPECTION.” Take clear pictures of the damaged item(s), as carriers will require them to be filed with the claim, and be sure to keep the packing material for inspection by the carrier. The more you document, the quicker and more successful your (our) claims resolution will be.

Prior to signing and dating the Bill of Lading (BOL), clearly note that the shipment is short, including the exact number or amount if possible. Again, DO NOT NOTE “SUBJECT TO INSPECTION.”

The best way to avoid running short is by properly measuring prior to placing your order. We recommend that you order at least 10 percent more than the actual area to be covered. But if you come up short, you can order the minimum quantity and your order will be processed just like any other regular order.