FAQ

Yes, we ship 4″x4″, 6″x6″ or 6″x12 samples of field tiles, swatches of mosaics and full piece of moldings. You will see a “Order Sample” link at the bottom of the product page for your sample requests. Free shipping on samples shipped to the U.S. and only $5.00 shipping on samples shipped to Canada.

Tar-mak USA offers free showroom samples of 18″x18″ and 12″x24″ tiles as well as the concept boards to display in your showrooms.

We are also encouraging all of our customers to order free samples before making the final selection.
For the following samples, Tar-mak USA charges the customers only for the freight.

* Up to four pieces of 6″x6″ samples of field tiles
* Up to four pieces of 3″x6″ and 4″x4″ tumbled stones
* Up to two pieces of 6″x6″ tumbled stones
* One of each of mouldings
* Swatches of mosaics

For the full size samples of tiles and mosaics, Tar-mak USA applies 50% discount to the list price.
Sample orders will be shipped the same day or the next business day.

We pick samples from the batches we have in stock to ensure that they represent the actual product you will get if you place an order. However, please note that samples are supposed to be a good representation of the actual product, especially in finish and density of the material. Natural stone varies in color and veining from piece to piece. The naturally occurring variations contribute to its distinctive appeal. We recommend that you refer to the pictures on our web site to get a better sense for the range of variation in colors and patterns. You can always ask for range photos to be emailed to you as well.

Prior to signing and dating the Bill of Lading (BOL), clearly note in the presence of the driver that the shipment is damaged – DO NOT NOTE “SUBJECT TO INSPECTION.” Take clear pictures of the damaged item(s), as carriers will require them to be filed with the claim, and be sure to keep the packing material for inspection by the carrier. The more you document, the quicker and more successful your (our) claims resolution will be.

Prior to signing and dating the Bill of Lading (BOL), clearly note that the shipment is short, including the exact number or amount if possible. Again, DO NOT NOTE “SUBJECT TO INSPECTION.”

The best way to avoid running short is by properly measuring prior to placing your order. We recommend that you order at least 10 percent more than the actual area to be covered. But if you come up short, you can order the minimum quantity and your order will be processed just like any other regular order.